Privacy Policy

Ferguson's Tree Care, LLC ("we," "our," or "us") operates the website fergusonstreecare.com and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We collect information you voluntarily provide when you:

• Submit a quote request or contact form
• Book an appointment or call us directly
• Sign up for email communications
• Leave a review or testimonial

This information may include:

• Full name
• Email address
• Phone number
• Service address or property location
• Description of tree care needs
• Photos or attachments you submit

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and service inquiries
• Schedule and confirm appointments
• Send appointment reminders and follow-up communications
• Improve our services and website experience
• Send promotional offers (only with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted vendors who assist us in operating our website and conducting business (e.g., scheduling software, email platforms), bound by confidentiality agreements.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of company assets.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). Data is anonymized and aggregated.

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Customer records related to completed services are typically retained for 3 years for warranty and legal purposes.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-out: Unsubscribe from marketing communications at any time using the unsubscribe link in any email.

To exercise any of these rights, contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, Facebook, Instagram). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: